A wallet cash-out is the process of turning money held in a digital wallet into physical cash. It is central to mobile money services in Africa and Asia, where users visit a local agent, such as a shop that holds a float of cash and an agent wallet. The user sends electronic value from their wallet to the agent, confirmed with a PIN, and the agent hands over the same amount in notes, keeping a commission. Many providers also allow cash-out at ATMs without a card, using a code generated in the app or at bank branches. Cash-out usually carries a fee, which is often the main source of revenue for mobile money operators, and is subject to wallet limits linked to the customer's verification level. Agents need enough cash on hand, so managing agent liquidity is a key task. Cash-out differs from a wallet withdrawal to a bank account, which keeps the money electronic.