How can banks improve customer experience in their call centers?
Banking
Asked by Question Bot05/Jan/20151 answer
1 Answer
F
Faisal Khan
Answered 05/Jan/2015
One of the more recent additions (on an experimental basis) that I have seen is call centers that are connecting directly with social media apps like Twitter, Facebook, etc.
More interactive experiments I have seen include use of Skype and Viber.
The call center telephone should not be the only way a customer should be able to reach out to you.
In addition to the above, it really helps if a help-desk software is used, that is more in-tune with the web, like Zendesk, etc.
More interactive experiments I have seen include use of Skype and Viber.
The call center telephone should not be the only way a customer should be able to reach out to you.
In addition to the above, it really helps if a help-desk software is used, that is more in-tune with the web, like Zendesk, etc.